I want to thank Heather and her home economics class (especially Rebecca) for sharing this very interesting resource.

Sewing Techniques for the Blind from National Federation of the Bling of Nebraska.

Have you ever wondered exactly who your customers are? Who you should target in your advertising? How to find out if your target market is male or female, what age they are, or where they are located? Have you ever wondered who was the most likely to walk into your craft show booth?

Your art and craft based facebook business page can help.

First of all if you don't have a facebook business page I suggest getting one. You can learn how at How to Setup Your Art or Craft Show Booth Facebook Business Page.

So you are asking how does my Facebook business page help me know who my art fair customers really are?

Your Facebook business page allows you to begin conversing with people about your business then it gives you statistics it calls insights about those conversations and others taking place about your business. When done correctly-meaning most of your conversations are with people who will benefit your business in some way prospects, current clients, partners, affiliates, etc.-you will start to see some trends in those statistics.

For instance the likes The Extravaganza receives are mostly (78%) from females ages 25 to 55+. I also receive likes from males (13%) ages 25 to 55+. The age groups are broken down further but I think you get the point.

I can look further at the break down of ages of the females who like my page that tells me that most of my customers (44%) are going to be females between the ages of 45 to 55+. I know know where the focus of my marketing efforts should be. I also know that I totally waste my time and money when doing any advertising and marketing to males or females under the age of 24 as 0% of my likes are in those categories.

Take a look it will give you a place to start examining the demographics of your buyers and it's free.

Read 5 Ways to Use Facebook to Sell More Arts and Crafts and Art and Craft Group "Facebook Like" Exchanges on LinkedIn as well as Is Facebook and Social Media Selling Art?

Do you agree?

1. There must be enough people interested in buying your arts and crafts.
2. You must be able to persuade people who are interested in your art to buy.

These are two very separate and distinct problems with different solutions.

First one needs to realize that to be very successful selling their handcrafted goods they must chose to create a craft that is wanted and needed by a large enough group of people to support the number of sales the artist needs per day, week, month or year.

Most artists choose which craft to sell based on which one they like to create the most, the one they get the most compliments on, or the one they like the best. This is actually backward and can be detrimental to your business ever succeeding.

Crafters spend too much time looking for those who want their crafts this way. Artists don't realize they are trying to make people who aren't even interested in their art not only like it, but buy it-a losing game to be sure. 

They are always looking for people interested in their handcrafted merchandise and have no real direction to look... instead of going to a group of people who are already interested in their crafts and trying to persuade them to buy.

It's like trying to tell your customers their favorite color is purple when really their favorite color is green. They aren't going to even want to stand around and listen.

Like trying to sell hand tatted doilies to every child, teen, and young single adult that comes near your booth rather than slightly more mature married adults and grandmothers.

Let's be honest here we can't make people like what they don't like or want. They just won't buy it and our time and money will be wasted in the effort.

If your artwork meets the needs of a large group of people but still seems like people aren't interested the problem may be:

• is the group of people who want, need, and like your product large enough?
  • one caveat here is that you want to target a very specific group of people. Get too generic and you go back full circle.
• are you targeting your prospects well in your advertising, marketing and offers?
• are they are willing to pay your price to get it?
• are you selling where your buyers are, where they are prepared to buy, when they are prepared to buy?

You can still succeed selling your artwork this way if

• there is a large enough group of people who want, need, and like your product.
• they are willing to pay your price to get it.
• you learn where your buyers are and go where your they are to sell your product.
• you don't mind that your business will be less profitable than it could be.

On the other hand persuading a person to buy your crafts when they are already interested is much easier. It requires many skills but most of them are small and can be learned over your career.

The skills you will need include:

• correctly pricing crafts.
• using signage and tags effectively.
• proper displays.
• learning to make small talk that draws out the needs of your buyer.
• recognize the needs of your customers from clues they give in conversation.
• not over selling or underselling -giving the customer just the right amount of information so they don't feel overwhelmed or that their questions haven't been answered.
• recognizing when a buyer is on the fence-knowing what will get them off the fence and on the buying side.
• using coupons, discounts, sales, samples, upsells and downsells effectively to persuade an undecided buyer. Read Do Sales and Discounts Hurt Craft Show Sales?
• staying in touch with and following up with customers so they will buy for the first time, make repeat sales, and refer you to others.
• using your business documents, fliers, business cards, to sell more handcrafted works of art.
• asking for the sale and calls to action.

The difference between trying to create interest in your crafts and persuading people to buy your crafts is: You won't be able to create an interest in your crafts where there is none! You will be much more successful trying to persuade a large group of people who want, need, or like your craft already to buy.

The way I see if people really aren't interested in buying your artwork you have 3 choices:

1. Go where people are interested in buying your crafts.
2. Find a craft they are interested in buying and sell it.
3. Find a job working for someone else.

What do you think?

Your customers won’t buy art from you if:

• They don’t know where to find you or your product.
• They aren’t prepared to buy now. For instance they weren’t expecting to see a product they wanted so they don’t have money right now.
• They don’t know what you are selling.
• You aren’t selling what they want.
• If your handcrafted product is hard to get, the wrong price or bad quality.
• You haven’t asked them if they would like to buy.

We were selling World’s Finest Chocolates as a fundraiser to earn our trip to Jamaica with ROC Wheels in March 2011.

The first day the kids sold chocolate bars, they sold very few. The next day more people knew they were selling them and several bought. The third day their sales increased again because people knew they could count on them having them and had their money together.

Problem: Not knowing it was available!

Solutions: Consistency, advertising, marketing your finished crafts to correct market, having a website or blog to show case your art work, email marketing.

One day my son took the chocolates to school. A child asked him if he had Mint Meltaways. He answered yes and was swarmed by kids who wanted the mints. They hadn’t bought before because they didn’t know he had them.

Problem: Not knowing what was available! Not offering enough variety.

Solutions: Better advertising and signage, having a website or blog, email marketing. Offering the right product to the right customer.

We arranged to sell the chocolates at a grocery store in town, set up a table and sat down to wait for our first customer. I noticed that although we were directly in front of the door many people walked right by or bought a product right next to us without even seeing we were there. When we asked if they could use chocolate for stocking stuffers many people checked out what we were selling.

Problem: Not knowing where to find you. Not knowing what you are selling.

Solutions: Consistency, better advertising and signage. Not being afraid to offer your product and ask for a purchase.

The favorite chocolate we are selling seems to be the caramel candy bar. Chocolate sales increase when we keep those in stock and decrease greatly when we run out. Some people will buy another variety, some won’t.

We noticed however that when we sold to a wider variety of people (at the store instead of the school) the different flavors all sold about the same.

Problem: Not selling what the customer wants.

Solutions: Find the right market for your product by selling to a different group of people. Change your product to meet the needs of the group you are currently selling to. Offer a wider variety of products or narrow your products to the ones your customers buy.

People at the store weren’t expecting to see us so they didn’t have a few dollars cash on hand. They usually went to buy groceries and came back with money to spend.

Problem: Customers aren’t prepared to buy now.
Solutions: Follow up through mail, email, a website or blog or even an occasional phone call. Remember just do it respectfully always giving the customer something they want for instance information they need, a discount, or even a special just for them.

One problem we didn’t face was resistance to price or quality. The problem is that a low price can give the idea that a product isn’t high quality, but if the price is too high customers won’t buy. The solution is to do your research and carefully set your price within a range the customer will pay. Decide if you want to have the lowest price, the highest price, or some where in the middle.